Access Hi-Trans Online from www.hi-trans.com.au and click Login:

Enter your username and password, and click Login (note that login details are case sensitive):

Click on Create Consignment:

In the Main Details area:

Step 1

The despatch date will default to the current date, but you can click on the dropdown arrow to select a future date if required.

Step 2

Select the account to be charged for the service. If you have multiple accounts, click on the dropdown arrow and select from the list.

Step 3

Optional - you can type in a senders reference if you like (maximum length is 12 characters).

Step 4

Click the dropdown arrow and select the service that you would like the freight to travel on.

Adding the Sender & Receiver Details:

Step 1

Type in a new senders name, or click on the dropdown arrow and select from the list.

Step 2

Type in the sender's address and press Enter. 

Start typing the suburb name and the system will generate a dropdown list of suburbs for you to select from. Click on the correct suburb to select it, or use the arrow down key and hit Enter.

Step 3

Type in the name of a contact person and press Enter, then add their phone number and press Enter. 

Optional - add any specific instructions (e.g. pickup from dock 2) and press Enter.

Step 4

Optional - click on Save in Frequent Sender List to save the senders details. The sender will be available in the dropdown list for you to select in future.

Step 5

If you are dropping your freight into a Hi-Trans depot, click the green arrow.

Step 6

Type in a new receivers name, or click on the dropdown arrow and select from the list.

Step 7

Type in the receiver's address and press Enter. 

Start typing the suburb name and the system will generate a dropdown list of suburbs for you to select from. Click on the correct suburb to select it, or use the arrow down key and hit Enter.

Step 8

Type in the name of a contact person and press Enter, then add their phone number and press Enter. 

Optional - add any specific instructions (e.g. deliver to rear shed) and press Enter.

Step 9

Optional - click on Save in Frequent Receiver List to save the receiver's details. The receiver will be available in the dropdown list for you to select in future.

Step 10

If the receiver will be picking up the freight from a Hi-Trans depot, click the green arrow.

Step 11

Optional - additional job instructions can be added here if required.

Adding the Consignment Details:

Step 1

Click the Add button.

Step 2

Optional - add a reference for your freight if you wish.

Step 3

Select the unit type from the dropdown list if available, or leave this option to its default setting.

Step 4

Type in the descripton of the freight. If you have the product feature enabled, click the drodown arrow and select the appropriate product from the list.  If you would like the product feature enabled, please contact the Hi-Trans I.T. Department.

Step 5

For dangerous goods only - click the dropdown arrow and select the correct UN code.  If you have more than one type of dangerous goods on that item, select '0000 Mixed' from the list and type the UN#'s in the Job Instructions field.

Step 6

For dangerous goods only - enter the amount of dangerous goods in kg or litres.  Do not include the weight of the pallet or non-DG items in this field - only the amount of DG.  This information is important because it determines whether or not a vehicle needs to display placards.

Step 7

Type the quantity.

Step 8

Type in the total weight in tonnes (including the pallet). The system default is set to tonnes.  If you require a kilogram setting, please contact Hi-Trans I.T. Department to enable this option for you.

Step 9

Type in the dimensions of the freight - length (L), width (W) and depth (D) in metres (e.g. 1.0 = 1 metre). The system will automatically calculate the cubic field.

Step 10

Click Update to save this item.  Click Add if you wish to add further items to this consignment.

Adding the Timeslot Details:

Note: Leave Blank if your freight does not require a time-slot

The timeslot details section is for timeslot freight only.  Timeslot freight usually applies to deliveries into distribution centres (e.g. IGA, Woolworths, Aldi etc.). Additional charges usually apply for timeslot deliveries.

Select the required delivery date and time from the dropdown lists.  Tick the 'timeslot is pre-booked' box if you have already booked your slot with the receiver.

Adding the Pallet Details:

Step 1

Please calculate the number of pallet / cubic spaces based on the dimensions of your freight. Anything beyond 1.2m length or 1.2m width needs two spaces.

Step 2

Mandatory field - enter the number of Chep pallets on this consignment if transferring to Hi-Trans Express.  If none, enter a zero.

Step 3

Mandatory field - enter the number of Loscam pallets on this consignment if transferring to Hi-Trans Express.  If none, enter a zero.

Step 4

Enter the number of Chep or Loscam pallets on this consignment if transferring directly to the receiver.

Step 5

If transferring Chep or Loscam pallets, enter the docket number in this field and remember to give a copy of the docket to the Hi-Trans driver.

Reviewing and Saving the Data:

Step 1

Check your consignment and click Save.

If you wish to see the price of your consignment, click Show Price, then click Save.

Step 2

Click on Print Consignment and Print Labels to produce printed copies (watch the How to Label Your Freight video for a quick guide).

Step 3

Click on Create Another Consignment if required, or click Done.

Step 1

Click on Release Consignment:

Step 2

A list of consignments on hold will appear.  Click the Tick to Release box against the consignments you wish to export to Hi-Trans Express.

If you wish to book a pickup, click Create Pickup and select your required pickup date and time, and the closing time:

Please ensure there is at least 30 minutes between the ready time and closing time to allow for any delays.

Step 3

Click Release:

Step 4

You will now have the option to print a manifest.  Print 2 copies - one for your records, and one for the Hi-Trans driver.

Step 1

Click on Release Consignment:

Step 2

A list of consignments on hold will appear.  Click the  against the consignments you wish to delete:

Step 3

A pop-up confirmation will appear. Click OK and your consignment will be deleted:

Step 1

Click on Release Consignment:

Step 2

A list of consignments on hold will appear.  Click the  against the consignment you wish to amend:

Step 1

Click on Release Consignment:

Step 2

Click Manifests and tick the box next to the ones you wish to reprint:

Step 3

Click Print:

Step 1

Click Track & Trace:

Step 2

If you know the consignment number, type it into the Consignment No field and click View:

If you don't know the consignment number, set the search criteria accordingly and click Search:

Step 3

A list of your consignments will appear, the image below shows the information available to you at a glance. Click on any Consignment No from the report list to view it in detail.

You will also have the options to print consignments and/or labels, or export the list to a pdf document:

Step 4

Clicking on the will show a copy of the signature on glass.  Click on Show All Scanned Documents to see scanned images of POD documents:

Step 1

Click Track & Trace and then click Pickups:

Step 2

If you know the pickup number, type it into the Pickup Number field and click View:

If you don't know the pickup number, select the search criteria accordingly and click Search:

Step 3

Click on any Pickup No from the report list to view it.

The truck icon will show the current status of your consignment as it moves through the Hi-Trans network. The example below shows the consignment is at the delivery stage:

A copy of the invoice will be made available in the Main Details section. Click on the icon to view it:

Rated price details are shown in the Delivery Details area:

The status history area shows the details of each movement of your consignment:

Details of pickup and delivery information are shown:

Details of when the POD was uploaded to the system are shown:

Scanned POD (proof of delivery) documents are available:

Click The Link Below To See Advanced Tracking Details 

Click on User Defaults from the Home screen menu:

Click the dropdown arrow in the default service field and select the service type that you use most often:

Click the dropdown arrow in the default sender and default receiver fields to select the sender and receiver you use most often:

Click the dropdown arrow in the default unit field to select the type of freight you send most often:

Click the dropdown arrow in the default label format field to select the format you need (see the How to Label Your Freight video for more details on label print settings):

Set the default close time of the sender:

Click the dropdown arrow in the freight dimensions field to select the measurement that suits your freight:

Click Save to save your default settings.

Click on Manage Frequent Addresses from the Home screen menu:

A list of your saved senders and receivers will appear for you to edit or delete. 

Add

To add a new record, click on Add near the bottom of the screen:

Complete the details:

1. Type in a code if you would like to allocate one to this record, or leave this field blank for the system to generate one automatically.
2. Enter the name as you would like it to appear on the consignment.
3. Type in the address details. As you start typing in the suburb name, a list of suburbs will appear for you to select from.
4. Select if you want this record to be saved as a sender or receiver, or both.
5. Type in the contact name and phone number of someone who is on site.
6. Type in specific instructions (if any).
7. Click Save.

Edit

To edit a saved record, click on the pencil icon, make your changes and Save:

Copy

To copy a sender to the receiver list, or vice versa, click to select the record and click the arrow to copy it across to the other list:

Delete

To delete a record from the frequent list, click to select it and click Delete:

• An online account with Hi-Trans Express
• ADSL or equivalent internet connection
• A supported web browser:
  • Internet Explorer 10 or above
  • Mozilla Firefox 4.x or above
  • Apple Safari
  • Microsoft Edge
  • Google Chrome
• Adobe Acrobat Reader 9 or Mac OS X Preview

For further information please contact the Hi-Trans I.T. Department on (08) 8447 9766, or email helpdesk@hi-trans.com.au

Email the following information to the Hi-Trans Express I.T. Department helpdesk@hi-trans.com.au 

• your full business name,
• your Hi-Trans account number,
• senders and receivers files (download this information from your existing freight carrier's system and save in CSV format),
• a document detailing what each column of your CSV files represents.

Our I.T. staff will import your senders and receivers and check to ensure all records have moved across successfully.

Using the colour coding on the printouts above (consignment note & label), below is a break down of the colour coding.